Mixed feelings exist about how strict authentication systems should work
Study: 2004 Identity Management Survey
Date: October 2004
Two-thirds (66%) of consumers think it's worse to be denied access to their accounts due to a computer glitch than being given free access without proof of identity.
However, 85% believe their access should be denied if their identity cannot be verified.
The two figures above seem in direct contradiction to each other. On the one hand they don't want to be denied access themselves due to system problems, but they also want to make sure that no one else can get into their account. I guess this highlights one of the difficulties in interpreting what people really want based on survey answers.