Study Publisher: Ponemon Institute / Nok Nok Labs
Study Date: April 2013
Study URL: http://www.ponemon.org/local/upload/file/NokNokWP_FINAL_3.pdf

Study Overview:
"We surveyed 1,924 consumers between the ages of 18 and 65+ in the United States, United Kingdom and Germany. In order to ensure a knowledgeable respondent, we used screening criteria. All respondents self-reported they spend a minimum of 10 hours each week using the Internet and social media and are engaged in such activities as online shopping, online banking, blogging and obtaining government services."

Final sample by country: US = 754, UK = 569, Germany = 601

Statistics From This Study:

• Do users trust sites that fail to require frequent password changes?
• Do users trust websites that rely only on passwords?
• How often do authentication failures hinder online transactions
• Percent of users who have been locked out of an Internet site
• Percent of users who have experienced a long wait to reset their username or password
• Percent of users who have forgotten a long or complex password
• Should certain organizations have stronger authentication than others?
• Top reason authentication fails according to users
• User opinions on the preferred method for managing a multi-purpose identity credential
• User perceptions on what industries use very strong authentication
• User preferred biometric authentication types