Top reason authentication fails according to users

Study: Moving Beyond Passwords: Consumer Attitudes on Online Authentication
Date: April 2013

When asked to identify the cause of authentication and identification failures, the following percent of study participants marked 'strongly agree' and 'agree' with the reason 'Failure due to a forgotten password, user name or answer to a question.'
  • 63%
  • US survey participants
  • 55%
  • UK survey participants
  • 51%
  • German survey participants

    This was the voted the most common reason for authentication failures.

    <-- Back to Authentication Statistic Index

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