How often do authentication failures hinder online transactions

Study: Moving Beyond Passwords: Consumer Attitudes on Online Authentication
Date: April 2013

Frequency of experiencing prohibited online transactions (buying a product or obtaining a service) due to authentication failures: US
  • 20%
  • Very frequently
  • 26%
  • Frequently
  • 35%
  • Not frequently
  • 14%
  • Rarely
  • 5%
  • Never

    UK
  • 21%
  • Very frequently
  • 29%
  • Frequently
  • 36%
  • Not frequently
  • 10%
  • Rarely
  • 4%
  • Never

    Germany
  • 19%
  • Very frequently
  • 34%
  • Frequently
  • 29%
  • Not frequently
  • 11%
  • Rarely
  • 7%
  • Never




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