Study Publisher: Help Desk Institute
Study Date: November 2004
Study URL: http://www.thinkhdi.com/publications/industryReports/practicesSurvey.aspx - Payment required

Study Overview:
Participants in this online survey included HDI membership (79%) and other service and support professionals visiting HDI’s website, with a total of 795 companies completing the survey. Respondents represent a broad spectrum of support organizations, with roughly 40% supporting more than 5,000 people, 28% supporting 1,500 to 5,000 and 32% supporting fewer than 1,500.

Statistics From This Study:

• Help desks receive more password reset requests than desktop operating system or software requests