Study Publisher: Gartner Group - Roberta J. Witty & Kris Brittain
Study Date: April 15 2002
Study URL: http://www.gartner.com/DisplayDocument?ref=g_search&id=354760 - Payment required

Study Overview:
No additional detail was available.

Statistics From This Study:

• Each password reset request can range from $51 to $147 in labor costs
• Password reset requests make up 10% - 30% of help desk calls
• Typical internal user is required to maintain 8 unique user IDs and passwords