Cost of a password related help desk call

Study: The ROI Case for Smart Cards in the Enterprise
Date: November 2004

Datamonitor estimates a typical password related call can cost an enterprise anywhere between $10 and $40, through notes that some large organizations are billing password resets internally at a cost of $50 per reset. Comment:
See other statistics from this study to observe the data used by Datamonitor to come up with these estimates.

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