Time spent handling a password-related help desk query

Study: The ROI Case for Smart Cards in the Enterprise
Date: November 2004

Typically how much time in minutes does a password-related help desk query take for one of your IT staff to fulfill per day? (n=53)
  • 13%
  • Less than a minute
  • 41%
  • 1-2 minutes
  • 23%
  • 3-5 minutes
  • 6%
  • 5-1 minutes
  • 9%
  • Don't know
  • 8%
  • Not applicable

    PasswordResearch.com Comment:
    This question is poorly written because it is not clear whether respondants are providing the time spent on a single average password-related helpdesk query, or the total time spent dealing with all password-related queries in a day.

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