Time spent handling a password-related help desk query
Study: The ROI Case for Smart Cards in the Enterprise
Date: November 2004
Typically how much time in minutes does a password-related help desk query take for one of your IT staff to fulfill per day? (n=53)
This question is poorly written because it is not clear whether respondants are providing the time spent on a single average password-related helpdesk query, or the total time spent dealing with all password-related queries in a day.