Abstract or Summary:
Users often forget their passwords, so applications often must have a password reset mechanism. There are several options for how to do it; some of them are good, most of them not so good. Generate a password and send it in an email? No. Security questions? No way. Reset passwords via a phone call? Rather not. This talk presents some really creative examples of botched password reset implementations, as well as a proven method for resetting passwords securely.

PasswordResearch.com Note: Video of presentation: https://www.youtube.com/watch?v=Tri8NjegAMo