Study Publisher: Axios Systems
Study Date: January 2003
Study URL: http://www.vnunet.com/News/1138043

Study Overview:
The survey was conducted among 200 delegates at the annual conference of the UK IT Service Management Forum (itSMF). Original study data was not available. Results were published by Rachel Fielding in a VNUNet.com article titled "Password problems swamp help desks", January 15, 2003.

Statistics From This Study:

• Password problems can make up a large percentage of help desk calls