Password problems can make up a large percentage of help desk calls

Study: Axios Systems Password Survey
Date: January 2003

Respondents were asked what percent of all their help desk calls involved password issues:
  • 22.5%
  • Between 20% and 40% of calls
  • More than a third
  • Between 40% and 60% of calls
  • 6.5%
  • Between 60% and 80% of calls




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