Study Publisher: Datamonitor, on behalf Siemens
Study Date: November 2004
Study URL: http://mediaforms.siemensenterprisemedia.com/forms/_docs/Smart%20cards%20ROI%20white%20paper.pdf

Study Overview:
Survey of 53 enterprises in North America. Interviews were conducted with IT and facilities managers within these organizations.

Statistics From This Study:

• Cost of a password related help desk call
• Number of password related helpdesk queries in a day
• Time spent handling a password-related help desk query