Study Publisher: Barbara Gengler, Australian IT News
Study Date: March 25 2004
Study URL: http://www.australianit.news.com.au/articles/0,7204,9630407%5E15841%5E%5Enbv%5E,00.html

Study Overview:
No additional detail was available.

Statistics From This Study:

• In one large U.S. company, password reset requests account for 20% of help desk calls