What actions people take after forgetting a Web site password
Study: Attitudes and Behavior Towards Password Use on the World Wide Web
Date: October 11 2000
If you have forgotten a password, check off any of the following that applies to you (n=125):
Date: October 11 2000
If you have forgotten a password, check off any of the following that applies to you (n=125):
 | I've looked up a password from a list of passwords that I've created |
| I've used the web site's features for retrieving my password (for example, have the password emailed to me, asks a question which only I know the response to) |
| I've e-mailed or telephoned customer support to get my password |
| I've created a new account on a site instead of trying to remember my password |
| I've stopped using a site because of a forgotten password |