Organizations still rely heavily on help desk personnel for password management ahead of self-service
Study: SANS 2013 Help Desk Security and Privacy Survey
Date: May 2013
Surveyed organizations identfied how certain support processes were handled either by their help desk agents or automated self-service systems.
* Values are approximate
Date: May 2013
Surveyed organizations identfied how certain support processes were handled either by their help desk agents or automated self-service systems.
 | Self-service password reset |
| Self-service initial password generation |
* Values are approximate