Organizations still rely heavily on help desk personnel for password management ahead of self-service

Study: SANS 2013 Help Desk Security and Privacy Survey
Date: May 2013

Surveyed organizations identfied how certain support processes were handled either by their help desk agents or automated self-service systems.
  • 34%
  • Self-service password reset
  • 25%
  • Self-service initial password generation

    * Values are approximate

    <-- Back to Authentication Statistic Index

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