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How often do enterprise users call the help desk for password help?
Study: Benchmarking: Passwords -- The Sad Truth About Security Date: October 2006 70% of enterprise users call the IT help desk once a year for help with a forgotten or missing password. 16% call two to three times a year. 9% call three to five times a year. 5% call more than five times a year. There was no correlation between complexity, frequency, or quantity and how often users call the help desk with password-related issues. <-- Back to Authentication Statistic Index |