Help desks receive more password reset requests than desktop operating system or software requests

Study: Help Desk Institute 2004 Practices Survey
Date: November 2004

2004 survey respondents were asked "What percentage of your service requests fall into each of the following categories":
  • 17.2%
  • Password resets
  • 13.9%
  • Standard desktop software (for comparison)
  • 9.2%
  • Operating systems (for comparison)

    In 2003, survey respondents said that 14.8% of service requests were related to password resets.

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