Help desks receive more password reset requests than desktop operating system or software requests
Study: Help Desk Institute 2004 Practices Survey
Date: November 2004
2004 survey respondents were asked "What percentage of your service requests fall into each of the following categories":
In 2003, survey respondents said that 14.8% of service requests were related to password resets.
Date: November 2004
2004 survey respondents were asked "What percentage of your service requests fall into each of the following categories":
 | Password resets |
| Standard desktop software (for comparison) |
| Operating systems (for comparison) |
In 2003, survey respondents said that 14.8% of service requests were related to password resets.