Whether organizations require positive identification before changing user passwords

Study: Ernst & Young Global Information Security Survey 2004
Date: September 2004

Process adoption:
  • 78%
  • Help desk assistance requires positive identification before resetting/changing user password or providing other services (Effectiveness: 3.89)

    The effectiveness rating refers to the reported value of the process on a 1 (low) to 5 (high) scale.

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